Frequently Asked Questions
Visitor FAQs
- What are the opening hours?The exhibition opening hours will be confirmed closer to the event. Please visit the DSEI Germany website for the latest information.
- What is the venue address?
- What forms of ID are accepted?Accepted photo identification includes: passport; national identity card; full or provisional driving licence; military ID. Please ensure your identification is valid and in date. Expired identification cannot be accepted.
- What is MeetMe?MeetMe is DSEI Germany's official networking platform, designed to help you connect with exhibitors, visitors and industry professionals before, during and after the event. Using MeetMe, you can: search for and connect with industry contacts; arrange meetings using an integrated calendar; access attendee information ahead of the event; build your professional profile; keep track of meetings, notes and follow-up actions; plan your event schedule in advance.
- How do I get to the venue?For information on travelling to Messegelaende Hannover by car, taxi, public transport or air, please visit Deutsche Messe | Arrival.
- Will there be shuttle buses?A complimentary shuttle bus service operates throughout the exhibition grounds during the event.
- Where are the cloakrooms?Cloakrooms are located near the venue entrances. Charges are: cloakroom €3 per item; luggage storage €4 per item.
- Will Wi-Fi be available?Complimentary Wi-Fi is available throughout the exhibition halls, entrance areas and selected outdoor spaces. Two wireless networks are available: MESSEfreewifi – free access for up to 180 minutes per day, with speeds of up to 2 Mbps; MESSEhotspot – available at designated hotspot locations throughout the venue. Please note that network performance may vary during busy periods due to the number of users connected.
- Is there anywhere to refill water bottles?Drinking water is available throughout the venue, and visitors are welcome to refill reusable water bottles at the drinking water points and washroom facilities across the exhibition grounds. If you need assistance locating the nearest refill point, please visit one of the Visitor Information Centres (EBi).
- Where can I purchase a ticket?
Tickets will be available to purchase via the DSEI Germany website once registration opens.
To be notified as soon as registration is live, please complete the Register Your Interest form. You will receive an email when registration opens.
- What is the admission fee?
Admission fees and ticket categories will be announced when registration opens closer to the event.
To be notified as soon as registration is live, please complete the Register Your Interest form. You will receive an email when registration opens.
- Are there cash machines?
Cash machines (ATMs) are located throughout the exhibition grounds, including:
- Entrance North 1
- Entrance South 1
- Information Center (IC)
- Hall 13 (West)
The ATMs accept Visa, Mastercard, Maestro (EC Card) and Eurocard.
- How do I track my registration?You can monitor the progress of your registration by logging into your Visitor Hub. Your Visitor Hub can also be accessed through any registration status email you have received.
- How can I amend my registration?Once your registration has been submitted, you will be unable to edit your details online. If you need to amend your registration, please email customersolutions@dsei-germany.com, and a member of the Customer Solutions team will be happy to assist.
- Where can I access my invoice?Invoices can be accessed through your Visitor Hub using the email address and password you used to register. Alternatively, you can access your Visitor Hub via any registration status email you have received.
- When will badges be available?Badges will be available to download from your Visitor Hub approximately two weeks before the event. You will receive an email notification when your badge is ready.
- What do I need to bring?Please bring a valid physical photo ID, as security checks will be carried out upon entry. To help maintain a safe and secure environment, visitors are asked not to bring large bags unless essential.
- How do I obtain a visa invitation letter?Visa invitation letters become available once your registration has been approved. After approval, you can generate your invitation letter from the dedicated section within your Visitor Hub. Please ensure all information is correct before generating your letter, as it cannot be amended afterwards. Please note that this invitation letter is provided solely to support your visa application and does not guarantee that a visa will be issued.
Exhibitor FAQs
- Already exhibiting? Where can I find exhibitor information?Everything you need, including build-up and breakdown times, stand packages, your online profile, your marketing package, the exhibitor regulations and who to contact, is in EZONE, the DSEI Germany exhibitor portal.
- How much does a stand at DSEI Germany cost?Stand prices depend on the size, location and type of stand. Complete the stand enquiry form (here) and the sales team will send you current availability and prices.
- What is included in my exhibitor marketing package?Once you have booked, you'll find full details of your marketing package in EZONE. To learn about marketing and sponsorship opportunities before booking, please complete the stand enquiry form.
- How can I hire a complete stand package?To find out which stand options are available, including complete stand packages, please complete the stand enquiry form. Once you have booked, the stand options and orders are managed in EZONE.
- What are the rules on displaying weapons, ammunition and controlled items?Live ammunition and pyrotechnics may not be displayed, and live firearms, ammunition or pyrotechnics may not be used in demonstrations. Dummy or deactivated weapons may be shown but require the correct import/export licence. Stun grenades and multiple effects cartridge systems (MECS) are prohibited. Anyone exhibiting firearms or ammunition must first obtain the relevant licences and clearances from the German authorities. Certain goods are banned outright, including in brochures and images, for example anti-personnel mines, most cluster munitions, electric-shock devices and restraints. Please read the Compliance & Eligibility to Exhibit policy before booking, and send any questions to security@dsei-germany.com.
- Which product categories can I exhibit under?Exhibitors are grouped into zones: Air & Space Zone, Land Zone, Naval Zone, Cyber & Information Zone, Joint Support Zone, Industrial Solutions Zone, and the International & Regional Pavilions. The sales team can advise which zone suits your products best. Please send any questions on this matter to sales@dsei-germany.com.
Sponsorship FAQs
- Why should my organisation sponsor DSEI Germany?DSEI Germany brings 35,000 attendees from 60+ countries to Hanover, including 800+ VIP delegates. Sponsorship puts you in front of the part of that audience that matters to you, before the show, on the floor and in private meetings.
- What sponsorship opportunities are available?Headline packages, zone sponsorship, content and forums, hospitality, meeting rooms and chalets, registration, media and digital branding, on-site branding and outdoor display space.
- Can I combine opportunities?Yes. Our team will help you build a mix that fits your aims and budget.
- What does sponsorship cost?That depends on the opportunity and how you combine them. Tell us what you want to achieve and we'll send you the options and prices that fit.
- Do I need to exhibit to become a sponsor?No, you do not need to be an exhibitor to become a sponsor. Learn more from our sponsorship team: sales@dsei-germany.com.
- How do I get started?Fill in the enquiry form or contact our sales team directly. We'll set up a short call to understand your aims and suggest the right options.